About Me

Hi my name is Mel, I started this business over 20 years ago (February 2003) after a serious medical condition stopped me from doing the job I loved, I believe in good old fashioned customer service, something that is sadly missing from a lot of retailers these days.

I run this business solely on my own, I am an online business only and based in Rugby Warwickshire with no physical shop.

All items are carried in stock and are usually dispatched within 24hrs of purchase Monday to Friday most orders same day if received before 11am (excluding holidays and weekends), being a small family business I am limited to the amount of stock I can carry, this means for larger orders or multiple orders for the same product there could be a slight delay in dispatch, if for any reason there is going to be a delay or an item is out of stock we will notify you by email with an estimated dispatch time.

All personalised items are engraved in-house by myself which allows for a quick turnaround and again orders are dispatched same day if the order is received before 11am or if after this time within 24hrs, this does depend on the size of the order some larger orders can take longer.

Thank you for visiting and hope you enjoy your experience shopping with me.

​​​​​​​Mel